Frequently Asked Questions

All linen is provided in the apartments, and all of our apartments come fully equipped with laundry facilities for your use during your stay. Should you require extra linen or amenities during your stay, we can arrange this for an additional charge.

Pool towels are available free of charge from Reception.

Our apartments are not serviced daily as we are self-contained apartments, bookings of 7 nights or more receive a mid-stay service. If you do wish to have a daily service it can be arranged for a fee.

All of our apartments have air conditioning throughout.

Yes, we do, cot hire prices are,

– $15 per night

Our highchair hire prices are,

– $15 per night

We can also do a cot hire & high chair hire for $22.50 per night.

Please be sure to notify our staff of your cot requirements at the time of making your booking. 

All apartments and guest areas are non-smoking, including vapes, cigarettes, e-cigarettes. We ask that you refrain from smoking in your apartment or public areas. Evidence of smoking in rooms will incur a cleaning fee payable by the guest. Management reserves the right to breach for smoke nuisance.

As we are self-contained apartments, a small starter pack is provided with a few essential items to get you through the first day or so. These items are not replenished during the stay.

Only bookings made during high season will be charged a deposit which will be their first night, charged at the time of booking.

On the day of arrival, a copy of your card details will be held on file for incidentals. This will only be securly held on file for the duation of your stay.

We accept Mastercard, Visa & American Express payments.

We will ask you to provide photo ID at check-in to ensure that your identity matches the booking identity. A record and/or copy of this photo ID may be retained to minimise the risk of fraudulent credit card usage and for verification purposes with your credit card provider in the event of disputation.

No animals of any kind are permitted in the complex without the prior approval of the Body Corporate. Guests who bring animals into the complex may be evicted without the right to a refund.

As per the Guide Dogs Act 1972, section 5, Guide Dogs or Companion dogs are permitted in the complex, subject to prior approval by management and Body Corporate. Proof of registration will be requested.

There may be an extra cleaning fee included in your tariff, which will be agreed upon when making your booking.

Parties/functions are not permitted at the Echelon Apartments and all family celebrations must cease by 10pm.

If there is any breach of this policy, an excess cleaning fee will be applied.

Check-out time is 10.00am.

All late check-out requests must be pre-arranged and approved with reception, as they are based on availability. Please note that this has an additional fee.

Monday – Friday: 8.30am – 5:00pm
Saturday: 8:30am – 4:00pm
Sunday: 8:30am – 2:00pm

*Public Holidays subject to change

If you are arriving outside of reception hours, please contact Reception at least 24 hours prior to arrival.

As per Queensland Fire Regulations:

• Two Bedroom Apartments – 4 adults + 1 additional infant or child
• Three Bedroom Apartments – 6 adults + 1 additional infant or child

Children aged 0-2 are included in the price if using existing bedding. Please note we do have cots available to hire for an additional charge. Children aged 3 years+ are at adult rates..

Our room types are catergorised by view. If you have a specific view in mind, please make sure to book the corresponding room type.

If you need any assistance in selecting the right room, don’t hesitate to contact us directly.

Make your stay extra special with a delicious grazing box, available in four sizes:

Extra Small: $55
Small: $70
Medium: $95
Large: $155

A minimum of 24 hours’ notice is required, and grazing boxes are subject to availability.

Yes, we do have a luggage room available so that you can leave your bags on arrival or departure during reception hours.

Please see our maintenance page for current details on any ongoing and upcoming maintenance.

Yes! Echelon Apartments are conveniently located near several supermarkets, including Coles, Woolworths, and IGA, making it easy to stock up on groceries during your stay.

Yes, one secure undercover parking space is available to guests per apartment. Please note we do have a height restriction of 2.4m at the entry point into the car park.

Yes, We have one pool at Echelon Apartments. It is unheated.

Yes, there is an undercover BBQ and entertainment area available for guest use on the rooftop.

Yes, we have elevators.

Unfortunately, we don’t currently offer electric vehicle charging facilities on-site. However, public EV chargers are conveniently located near the Yeppoon Coles, just a short drive away.

No, we unfortunately do not offer airport transfer services.

We will gladly book your ticket for any attraction, tour, adventure, transfer, or entertainment – and we will help you plan your stay so you can get the most from your Yeppoon stay.

Yes, Yeppoon Main Beach is generally safe for swimming, with patrolled areas during peak times. We always recommend swimming between the flags and following local safety signs. Keep an eye on children and weaker swimmers, and be aware of tides and surf conditions.