Guest Information Book
We are thrilled that you have chosen to stay with us at Echelon Apartments Yeppoon. As we are an environmentally conscious resort, we are moving away from the traditional in-room paper guest information book on how to use things. Instead, we have developed a complete online guide to assist you with everything during you stay! CLICK HERE to access the book prior to your stay. This link will assist you with everything you need to know, including information about your arrival, check in, how to use things in your apartment and things you need to know about the area and our building during you’re stay.
WHY SHOULD I BOOK DIRECT?
The notion that online travel agents offer the cheapest rates is simply not correct. When booking directly with us you are dealing with our property and our staff (who all live locally) will do the utmost to make your stay the most enjoyable and memorable experience possible. We are also an Australian Owned and Operated local family business, here to help you make the most of your trip to Yeppoon and ensure your accommodation needs are met. Need to make any changes to your booking? We can assure you it is a lot easier to manage your reservation when it has been booked directly with us in the first place.
DO YOU HAVE A BEST RATE GUARANTEE POLICY?
We promise if you find a deal for Echelon Apartments for the same amount of nights, dates & room type, simply provide us with a screen shot of the offer and we will match the rate – if not better it if we can!
Can I arrive after hours?
Please advise our team of your late arrival as early as possible. We will then be able to provide you with our after hours check in procedure. You will be sent the access code for the safe via SMS just prior to the front desk closing. If you have any problems, please call 07 4939 0900 and our after- hours service will assist you with your check in. Our reception is located on Barry Street.
Our front office is open: 8.30 – 5pm Monday to Thursday, 8.30 – 6pm Friday & Saturday and 8.30 – 11.30 on Sundays.
When can I check in?
Check in time is 2pm and Check Out time is 10am. We can sometimes accommodate a late checkout, please contact us to enquire. Please note you need a valid credit card & drivers license to check in.
Yeppoon and the Capricorn Coast are located a short 30 minute drive East from Rockhampton and approximately 700km from the Queensland Capital of Brisbane.
Where is Echelon located & what is nearby?
We are located in a prime position on the foreshore of Yeppoon across from the Kraken water park & play area. We are also above the Coffee Club & New Zealand Ice Cream shops. We are close to many shops, restaurants, convenience stores, the pub and the new Lagoon. We can also arrange tours to Great Keppel, fishing charters and information about local attractions.
Are the apartments serviced?
Our apartments are all fully self-contained, which means you have everything you need including a full laundry and kitchen. We do include a mid stay service if you are staying for 7 nights or longer.
Additional People / Cot Hire / High Chairs / Late Checkouts
Guests can arrange for additional people to stay in their apartment by contacting our front desk in advance. We can also arrange cots & high chairs. We occasionally have availability for a late checkout on departure, so enquire at our front desk. For more info, email us at firstname.lastname@example.org or call us on 07 4939 0900
Wifi / Foxtel
Wifi & Foxtel are FREE when staying with us at Echelon Apartments. You can connect numerous devices through our system.
Are you pet friendly?
Unfortunately our holiday apartments do not cater for animals.
Do you have a pool?
Yes we have a rooftop pool & BBQ area available for guest use.
Do your rooms cater for people with disabilities?
Please contact our Reception staff on 07 4939 0900 to discuss specific requirements to ensure the right apartment is booked for the comfort of your stay!
What floor will I be on?
We will do our best to accommodate any special requests for individual apartments, however we can never guarantee the location of any apartment. Apartments might be down for maintenance or we may no longer manage a particular apartment.
Do you cater for special events?
We would love to help you arrange the perfect stay. We work with local business to arrange flowers, a hamper or a special dinner. We can even help with a proposal package. We also specialise in WEDDING accommodation and can arrange for your guests to have a unique discount code so that they can book directly with us.
Help, I have lost something!
If you leave something during your stay, we can certainly arrange its return. Please contact our front desk. Please note that there is an administration fee + postage for returning of lost items.
Can I leave my luggage?
We do have a luggage room available so that you can leave your bags on arrival or departure.
Do you have parking?
Yes, our car park is free! Echelon Apartments features 2 levels of underground parking, available for our guests. The height of our carpark is 2.4m.
Are there additional fees for credit cards?
Master card and Visa incur a 1.3% surcharge and AMEX incurs a surcharge of 3%.